TAIPEI, Feb. 21 (CNA) — The Taipei Rapid Transit Corporation on Tuesday apologized to a mother who complained that Taipei subway officials insisted on measuring her stroller, which carried her two twins, before allowing her to use the rapid transit system.
In an official statement, the company confirmed that wheelchairs in use do not need to be measured as bulky luggage before being allowed into metro stations.
Taipei Subway made two phone calls to apologize to the mother and asked to see her, sincerely apologized in person, and explained how the company will strengthen staff to inform staff that the baby stroller does not need to be measured at the entrance. Station.
Taipei MRT’s multiple apologies came after Sanli Electronics reported earlier Tuesday that the channel had received a complaint from a mother about being stopped while trying to board a train at Shuanglian Station on the Tamsui Xinyi Red Line. The station staff asked to measure her stroller, in which there were two small children.
The station staff insisted that the stroller is a piece of luggage, so its dimensions must comply with the regulations, that is, the sum of the length, width and height should not exceed 220 centimeters, and each side should not exceed 165 centimeters. Items exceeding these dimensions cannot be carried into the Taipei metro system.
It is understood that the mother left Shuanglian Station and went to the next stop, Zhongshan Station, where she was again stopped by security and asked to measure the baby carriage before being allowed to sit down.
The mother said she was very upset at the attitude of staff at two stations on the Taipei Metro who simply ignored the two children in the stroller, insisting that it was part of the luggage and that they had never been treated like this before. . metro.
Post time: Mar-21-2023